How do I get help with my Amazon order?

We're sorry you experienced an issue with your Bob’s Red Mill item purchased from Amazon. Amazon can make it challenging to get help with order and product issues. 

Please follow the below steps to contact Amazon regarding this issue:

1. Go to your ‘Orders’ page and select the order you are having an issue with, then select “get product support”
2.  Amazon will present a notice that says, “Contact the manufacturer”. You will then see an option that says “if your package has not arrived, or you need help with a return, click here”
3. After clicking the “click here” button, you will select the item again and then click “return or replace item” and select the applicable prompt that addresses the issue you are experiencing.
4. You will likely see a message that says, “this product is not eligible for a return or replacement”. You will then select “I need more help”
5. You now will have the option to chat with an Amazon representative or request a phone call.

If these steps do not work, you can reach Amazon customer service at 1-888-280-4331.